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Frequently Answered Questions

With extremely few exceptions, we let our models do exactly what they want to do. Occasionally, this includes role-playing with an aspect of “consensual non-consent.” Please be aware that this is what BOTH models asked to do for their scene, everyone on set is informed and aware, and we would never allow a scene to progress beyond a place that is safe, sane, and consensual. We encourage members to watch the Behind the Scenes for these episodes, which are interviews with the models conducted immediately after their scene. As of April 2012, we've begun adding Content Notes to such episodes. These notices, which appear at the top of the episode's page in a dissmissable box, are for our members’ benefit, so you can make an informed decision about whether to view the episode. We also encourage members to contact us if they would like more detail about a scene before viewing it.

Troubleshooting Streaming Video On your Computer:

Try Another Video: Try viewing another episode on the site to see if you encounter the same problem. If only one video on the site is causing an issue, please contact us via the form below (and mention which video is causing trouble).
Refresh Your Browser Window: This will reset the player, in case a temporary error occurred.
Close Other Tabs and Windows: Other open websites can sometimes conflict with video playback or overtax your computer's memory.
Check your Browser version: Our site works optimally on the latest version of Chrome, Firefox, Safari, or Internet Explorer. You can check your browser version and update to the latest at whatbrowser.org.
There is a rare issue with hardware acceleration in Chrome that can interfere with video - if Chrome is updated but video still fails to play, try watching in Firefox or another browser.
Check Your Internet Connection: Measure your current data speed at Speedtest.net and insure your current download speed matches what your ISP promises to provide. If it clocks lower than it should, make sure no one else on your network is downloading large files or streaming video, that you haven't exceeded any data quotas set by your ISP, and that you have a strong connection if on wifi.
If those aren't an issue, try resetting your home network:
  1. Turn off your computer.
  2. Unplug your Modem.
  3. Unplug your router if it's a separate device.
  4. Wait for around one minute.
  5. Plug in your modem and wait about a minute until all indicator lights are on. Then do the same for your router if you have one.
  6. Turn on your computer and wait for it to reconnect, then test your connection again.
If your connection speed is still lower than it should be, contact your ISP.

If none of these steps helped, and your internet connection is fine, please contact us via the form below! Give as much detail about the error you see and the steps you've tried as you can, including what browsers and operating system you use.

Troubleshooting Streaming Video On your Mobile Device:

Try Another Video: Try viewing another episode on the site to see if you encounter the same problem. If only one video on the site is causing an issue, please contact us via the form below (and mention which video is causing trouble).
Refresh Your Browser Window: This will reset the player, in case a temporary error occurred.
Close Other Tabs and Windows: Other open websites can sometimes conflict with video playback or overtax your device's memory.
Check your Browser version: Our site works optimally on the latest version of Chrome for Android and Safari for iOS. You can check your browser version and update to the latest at whatbrowser.org.
Restart your Device: Other apps can cause low-memory issues on mobile devices, and rebooting will often help clear this.
Check Your Internet Connection: Video playback is optimal on wifi. If connected via wifi and experiencing trouble, make sure no one else on your network is downloading large files or streaming video, that you haven't exceeded any data quotas set by your ISP, and that you have a strong connection if on wifi.
If those aren't an issue, try resetting your home network:
  1. Unplug your Modem.
  2. Unplug your router if it's a separate device.
  3. Wait for around one minute.
  4. Plug in your modem and wait about a minute until all indicator lights are on. Then do the same for your router if you have one.
  5. Wait for it to reconnect, then test video playback again.

If none of these steps helped, and your internet connection is fine, please contact us via the form below! Give as much detail about the error you see and the steps you've tried as you can, including what browsers and device you use.
* indicates required field
On an episode's page, there is a "Download" link under the title, next to the "Favorites" button. Depending on browser settings, you may need to right-click (ctrl+click on a Mac) and select "Save Link As..." or "Save Video As..."
Contact us! Please give as much info as possible. In the case of broken links, you should see a contact form on the 404 Error page, as well.
There is a login form at the top right of the menu. On mobile, there is a login form in the menu, which can be opened using the button on the top left of the site.
If you are certain you are typing your password and username correctly (they are case-sensitive) but still cannot sign in, contact us. Please note that accounts will lock after multiple failed attempts or if accessed from many different locations in a short period of time. If you've forgotten your password, select the "Forgot Password?" link that is beneath the login form. You will be taken to a form that will allow you to recover your info. Contact us if you still cannot recover your password.
When you sign up for a recurring Membership you agree to have funds electronically deducted from your funding account by our credit card processor, CCBill, at the end of each term. For instance, if you sign up for a Monthly recurring account, you will be billed again every 30 days after sign-up, until you cancel. We take measures that all member information is secure. See our privacy policy.
Visit http://support.ccbill.com and look up your account. You will need your Subscription ID, available on your Account Info page.
Any breech of our Terms of Use Agreement. That means do not try and make money off your membership. Don’t SPAM us. Be polite on blog discussions. Any hateful terms or threats of violence are discouraged and may result in the cancellation of your account without notice. We reserve the right to decline your business in the future based on any previous violations of our Terms of Use.
Please email inquiries and model question responses, which can be found at Model for Us website, to casting@pinkwhite.biz.
Please see our Ad Rates. We also offer sliding scale rates. See our Media Kit.

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